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AltiGen Communications' AltiContact Manager 5.0 Receives
Customer Inter@ction Solutions(R) Magazine's 2004 'Product
of the Year' Award
FREMONT, Calif., Jan. 31 /PRNewswire-FirstCall/ --
AltiGen(R) Communications, Inc. , a leading manufacturer
of VoIP telephone systems and VoIP call center solutions,
announced today that Technology Marketing Corporation (TMC(R))'s
Customer Inter@ction Solutions(R) Magazine awarded
AltiGen's AltiContact(TM) Manager 5.0 call center system
its 2004 "Product of the Year" award.
The AltiContact(TM) Manager 5.0 (ACM) call center is a
suite of powerful and affordable IP contact center
solutions built on the award-winning AltiServ IP-PBX
communication foundation. ACM adds advanced routing and
contact management solutions designed to offer enhanced
support for inbound, outbound or blended customer
contact environments.
"Each year Customer Inter@ction Solutions magazine
bestows its Product of the Year awards on companies that
have demonstrated excellence in technological
advancement and application refinements. AltiGen
Communications has demonstrated to the editors of
Customer Inter@ction Solutions that its products or
services have gone the extra mile to help improve both
the customer experience and the ROI for the companies
that use them," said Nadji Tehrani, Executive Group
Publisher and Editor-in-Chief of Customer Inter@ction
Solutions.
"Our goal has always been to accelerate the return on
investment for our customers by making advanced
capabilities affordable," said Gilbert Hu, President and
CEO, AltiGen Communications. "A great example is our
centralized call recording capability. This application
is traditionally very cost prohibitive because users
have had to buy and integrate a separate and expensive
call recording system. With AltiGen, the centralized
call recording system is built into the AltiGen call
center, eliminating that cost, and our customers need
only license each individual user. We see many examples
where this alone has saved companies $15,000 to $50,000
on the initial investment."
Designed for single site or distributed call centers,
each AltiContact(TM) Manager system will support up to
144 active agents with overflow capabilities for
distributed implementations. ACM provides IVR, call
recording, skills- based and priority routing, advanced
queuing and CRM database integration to improve the
customer experience. AltiGen's advanced VoIP platform
supports agents anywhere around the world. Designed to
be managed in-house, ACM's comprehensive, easy-to-use
tools and reporting help companies boost agent
productivity for increased sales and service levels.
The Product of the Year Award winners for 2004 are
published in the January 2005 issue of Customer Inter@ction
Solutions magazine. Customer Inter@ction Solutions has
been the leading publication in the CRM, call center and
teleservices industries since 1982.
About AltiGen Communications
AltiGen Communications, Inc. is a leading manufacturer
of VoIP telephony solutions. The company designs,
manufactures and markets advanced, IP-PBX telephone
systems and IP call centers that leverage both the
Internet and the public telephone network. These
products enable an array of applications that take
advantage of the convergence of voice and data
communications to achieve superior business results.
AltiGen Communications products are available from
independent authorized resellers and strategic partners.
AltiGen's AltiServ(TM) family of telephony solutions has
been recognized for excellence with more than 40
industry awards since 1996. Focused on the small to mid
sized and multi-site businesses, AltiGen customers
benefit from integrated solutions that protect their
existing investments, while providing new ways to be
more competitive, productive and to save money. AltiGen
is a Microsoft(R) Certified Gold ISV Partner. For more
information, call 1-888-ALTIGEN or visit the Web site at
http://www.altigen.com/ .
About TMC(R)
Celebrating more than 30 years as a leading publisher,
Technology Marketing Corporation (TMC(R)) publishes
Customer Inter@ction Solutions(R) and INTERNET
TELEPHONY(R) magazines, Web portal TMCnet.com, and the
online publications SIP(TM), Speech-World(TM), VoIP
Developer(TM), WiFI Telephony(TM), WiMAX(TM),
Alternative Power(TM) and BiometriTech(TM). TMC(R) is
also the first publisher to test new products in its own
on-site laboratories, TMC(R) Labs. TMC(R) produces
INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer
Conference(TM) and Global Call Center Outsourcing
Summit(TM). TMC offers live and online certification
programs through TMC University. TMCnet.com publishes
more than 14 online newsletters. Visit
http://www.tmcnet.com/
for details.
Safe Harbor Statement This press release contains
forward-looking statements within the meaning of Section
21E of the Securities Exchange Act of 1934, including,
without limitation, statements regarding the continued
market acceptance of our Voice over IP telephone systems,
and call center solutions in the small to midsize
marketplace, and our ability to deliver award winning
solutions which includes enhanced support for inbound,
outbound or blended customer contact environments. These
statements reflect management's current expectation.
However, actual results could differ materially as a
result of unknown risks and uncertainties, including but
not limited to, risks related to AltiGen's limited
operating history. For a more detailed description of
these and other risks and uncertainties affecting
AltiGen's performance, please refer to the Company's
most recent 10K for the year ended September 30, 2004.
AltiGen assumes no obligation to update the forward-looking
information contained in this press release.
AltiGen, AltiGen Communications, the AltiGen
Communications logo are registered trademarks or
trademarks of AltiGen Communications, Inc. All other
trademarks mentioned in this document or Website
referenced are the property of their respective owners.
The use of the word partner does not imply a partnership
relationship between AltiGen and any other company.
AltiGen Communications, Inc.
CONTACT: Bryan Wright of AltiGen, +1-510-252-9712, ext.
322,bwright@altigen.com; or Bill MacRae of TMC,
+1-203-852-6800, ext. 226,bmacrae@tmcnet.com
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